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Shipping & Delivery

Free Shipping Offer


Enjoy FREE shipping on all orders over €50 (EU) / £40 (UK)

Orders below €50 (EU) / £50 (UK) will incur standard shipping charges as outlined below.

Import duties and taxes for UK orders are on us, if applicable.

Processing Time

All orders are processed and shipped within 24-48 hours of order confirmation (Monday-Friday, excluding public holidays).

Please note:

• Orders placed on weekends or public holidays will be processed on the next business day
• During peak seasons (Black Friday, Christmas, etc.), processing times may be extended slightly
• You will receive a shipping confirmation email with tracking information once your order has been dispatched

Shipping Rates & Delivery Times

We offer shipping to the following regions:

European Union (EU):

• Shipping Cost: €6.95
• Delivery Time: 1-3 business days
• Tracking: Yes, tracking number provided

United Kingdom (UK):

• Shipping Cost: £9.95
• Delivery Time: 3-5 business days
• Tracking: Yes, tracking number provided

Import duties and taxes for UK orders are on us, if applicable.

International (Rest of World):

• Shipping Cost: €14.95
• Delivery Time: 7-14 business days
• Tracking: Yes, tracking number provided

Important Notes:

• Delivery times are estimates and not guaranteed
• Actual delivery times may vary depending on your location and customs clearance
• Business days exclude weekends and public holidays
• Remote or rural areas may experience slightly longer delivery times

Order Tracking

Once your order ships, you will receive:

1. Shipping confirmation email with your tracking number
2. Tracking link to monitor your delivery status in real-time
3. Updates on your delivery progress


You can also track your order by:

• Logging into your account at www.phoamhair.com
• Clicking "Track Order" in your order confirmation email
• Contacting our customer service team

Customs, Duties & Taxes

EU Orders:

All prices include VAT. No additional customs duties or taxes will apply for shipments within the EU.


UK Orders:

• Prices displayed in GBP include applicable UK VAT
• Import duties and taxes for UK orders are on us, if applicable.
• For orders over threshold, customer may be responsible for duties


International Orders (Outside EU/UK):

• Prices displayed do not include import duties, taxes, or customs fees
• You may be required to pay additional charges upon delivery, depending on your country's regulations
• These charges are the responsibility of the recipient
• Contact your local customs office for more information about potential charges

We have no control over these charges and cannot predict what they may be.

Delivery Issues

What if I'm not home when my order arrives?

If you're not available to receive your delivery:

• EU/UK: The courier will leave a collection notice with instructions to collect from a local depot or arrange redelivery
• International: Courier procedures vary by country; check your tracking information for details

Pro tip: Consider shipping to your workplace or use courier-specific delivery preferences (e.g., "leave with neighbor," "safe place").


What if my order is delayed?

Delivery estimates are not guarantees. If your order is significantly delayed:

1. Check your tracking information first
2. Contact the courier directly using your tracking number
3. If unresolved, contact us at contact@phoamhair.com

We will work with the courier to locate your package.


What if my order is lost or damaged?

Lost packages:

• If your tracking shows delivery but you haven't received it, contact us within 48 hours
• We will investigate with the courier
• If the package cannot be located, we will send a replacement or issue a full refund


Damaged packages:

• Inspect your package upon delivery
• Take photos of any damage (box and contents)
• Contact us immediately at contact@phoamhair.com
• We will arrange a replacement or refund

Please report any issues within 7 days of delivery.

Incorrect or Incomplete Addresses

It is your responsibility to ensure your shipping address is accurate.

If you provide an incorrect or incomplete address:

  • Your order may be delayed, returned, or lost
  • You may be charged return shipping fees and re-shipping fees
  • We cannot guarantee replacement or refund for customer address errors

Before completing your order, please double-check:

  • Street address and apartment/unit number
  • City and postal/ZIP code
  • Country
  • Phone number (for courier contact)

To update your address:

  • Contact us immediately at contact@phoamhair.com if you notice an error after ordering
  • We can only modify addresses before the order ships

Order Modifications & Cancellations

Before Shipping

If you need to modify or cancel your order:

  • Contact us at contact@phoamhair.com as soon as possible
  • Include your order number
  • We will do our best to accommodate, but cannot guarantee changes once processing begins

After Shipping

Once your order has shipped, we cannot recall it.
Please see our Returns & Refunds Policy for information on returning items.

Multiple Items in One Order

If you order multiple items:

  • We will ship them together whenever possible
  • In rare cases, items may ship separately due to warehouse locations
  • You will be notified if this occurs
  • You will not be charged additional shipping for split shipments

Returned or Undeliverable Packages

If your package is returned to us due to:

  • Incorrect address provided by customer
  • Multiple failed delivery attempts
  • Refusal of package
  • Unclaimed at collection point

Next steps:

  1. We will contact you to arrange reshipment
  2. You will be responsible for paying reshipping costs
  3. If you choose not to reship, we will refund your order minus original shipping costs and any return fees incurred

Unclaimed packages: If you do not respond within 14 days, the package will be considered abandoned and no refund will be issued.

Peak Season & Holiday Shipping

During busy periods (Black Friday, Cyber Monday, Christmas, etc.):

  • Processing times may be extended to 3-5 business days
  • Delivery times may be longer due to courier volume
  • We recommend ordering early to ensure timely delivery
  • Specific cut-off dates for holiday delivery will be announced on our website and via email

30-Day Money-Back Guarantee

Try it risk-free!

Not satisfied with your purchase? We offer a 30-day money-back guarantee on all orders.

  • Return within 30 days of delivery for a full refund
  • Even if the product has been used or opened
  • See our Returns & Refunds Policy for complete details

Contact Us

If you have questions about shipping or want an update on your order, we’d be happy to help.

Email: contact@phoamhair.com or reach out through our Contact Form (don’t forget to include your order number if you have one).

Customer Service Hours: Monday to Saturday, 08:00–22:00 (CET). Closed on Sundays and public holidays.

We aim to respond to all messages within 24 hours on business days.

For more information, please review:

• Returns & Refunds Policy
• Terms & Conditions
• Privacy Policy

This shipping policy is subject to change without notice. Please review periodically for updates.