Home / Terms & Conditions
TERMS & CONDITIONS
To shop with PHOAM GROUP LTD (trading as ‘PHOAM Hair’), you must:
• Be at least 16 years old
• Have a valid debit or credit card that we accept
• Be authorized to use that payment method (it must be in your name or you must have permission to use it)
Some products sold on our website may not be suitable for customers under 18 years of age.
Your Account & Privacy
Our Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you agree to the terms outlined in our Privacy Policy.
If your contact details or payment information changes, please update your account information immediately through "My Account" to ensure uninterrupted service. You can also manage your marketing preferences in your account settings.
Order Placement & Pricing
Order Confirmation
All orders are subject to product availability and price confirmation. If there is any issue with your order, we will contact you as soon as possible.
Product Descriptions
Product descriptions, images, and specifications are provided for informational purposes. Please note that product images may appear differently due to your monitor, browser, or device settings. We strive to represent our products as accurately as possible.
Pricing Errors
From time to time, pricing errors may occur on our website. If we discover a pricing error for any item in your order:
• We will notify you immediately
• You will have the option to confirm your order at the correct price or cancel it
• If we cannot reach you, your order will be treated as cancelled
• If you have already paid, we will issue a full refund
Price Changes
Prices are subject to change without notice due to currency exchange rates, promotional discounts, or other commercial factors.
All prices are displayed in EUR and include applicable taxes (VAT/Sales Tax) at the current rate. If tax rates change between your order date and delivery date, we will adjust the tax accordingly, unless payment has already been processed.
Discount Codes & Promotions
Discount codes are subject to individual terms and conditions, including:
• Eligibility requirements
• Expiration dates
• Minimum or maximum order values
• Product exclusions
If discount code terms conflict with these Terms & Conditions, the discount code terms will take precedence.
Order Rejection
We reserve the right to reject or cancel any order that does not comply with these terms, even if your payment has been processed. In such cases, we will issue a full refund.
Payment
The purchase price and delivery costs shown on your order summary will be charged when your order is shipped.
Intellectual Property Rights
PHOAM GROUP LTD (trading as ‘PHOAM Hair’) owns or has permission to use all intellectual property rights on this website, including:
• Website design and layout
• Product images and descriptions
• Logos, trademarks, and brand names
• Written content and copy
These rights are protected by copyright, trademark, and other intellectual property laws worldwide. All rights are reserved.
Permitted Use
You may:
• View, print, and save content from our website for personal, non-commercial use only
Prohibited Use
You may not:
• Use any content for commercial purposes without our express written permission
• Use our logo, brand name, or trademarks without authorization
• Reproduce, distribute, modify, or create derivative works from our content
• Frame our website on another site without permission
Linking to Our Website
You may link to our website provided that:
• The link is fair, legal, and does not damage our reputation
• You do not suggest endorsement or association where none exists
• You do not misleadingly frame our content
Company Information
PHOAM GROUP LTD (trading as ‘PHOAM Hair’)
Contact Email: contact@phoamhair.com
Address: 167-169 Great Portland Street, 5th Floor, London, W1W 5PF, UK.
Our Role & Responsibilities
When you make a purchase on www.phoamhair.com, you are entering into a direct contract with PHOAM GROUP LTD (trading as ‘PHOAM Hair’).
We are responsible for:
• Processing your order and payment
• Shipping your products
• Handling returns and refunds
• Providing customer support
Once we receive full payment for your order, your payment obligation to PHOAM GROUP LTD (trading as ‘PHOAM Hair’) for that order is complete.
How Orders Work
1. Placing an Order
By clicking "Place Order," "Complete Purchase," or similar buttons, you are making a binding offer to purchase the products in your cart at the prices shown.
2. Order Confirmation Email
After placing your order, you will receive an automatic order confirmation email. This does not constitute acceptance of your order and no contract exists at this stage.
3. Dispatch Confirmation
Our acceptance of your order occurs when we send you a dispatch confirmation email. At this point:
• A legally binding contract is formed between you and PHOAM GROUP LTD (trading as ‘PHOAM Hair’)
• We are obligated to supply the products as described
• You are obligated to pay the amount shown on your order
4. Order Rejection
We reserve the right to reject or refuse to fulfil any order at our discretion, including orders that:
• Contain pricing errors
• Exceed purchase limits
• Appear fraudulent or suspicious
• Violate these Terms & Conditions
Language & Communication
All contracts, communications, and correspondence will be conducted in English.
Payment Methods
We accept the following payment methods:
• Visa, Mastercard, American Express
• PayPal
• Apple Pay / Google Pay
Your use of these services is subject to the provider's terms and conditions and privacy policy. Please review their terms before selecting these payment options.
Mobile/SMS Marketing Terms
By opting into our SMS/text messaging service, you agree to receive:
• Order updates and shipping notifications
• Account alerts and service messages
• Promotional offers and marketing messages (if you've opted in)
Key Terms:
• Message frequency varies based on your activity and promotions
• Standard message and data rates may apply
• You can opt out at any time by texting STOP or clicking unsubscribe links
• Text HELP for assistance or email contact@phoamhair.com
• We may change our text messaging numbers with notice
Your participation is completely voluntary and not required to make purchases.
Changes to These Terms
We may update these Terms & Conditions from time to time. The updated version will be posted on this page with a new "Effective Date." Your continued use of our website after changes are posted constitutes acceptance of the updated terms.
Limitation of Liability
To the extent permitted by law:
• We are not liable for delays or failures in service due to circumstances beyond our control
• We are not responsible for any indirect, incidental, or consequential damages
• Our total liability is limited to the amount you paid for the affected product(s)
Contact Us
If you have questions about these Terms & Conditions, please contact us: contact@phoamhair.com
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
